Quote:
Originally Posted by sculi2000  Great! Thanks very much for the offer to help. So a couple of things...
Can you check the crashlog and see if there is an entry for ZimbraHelper? If so, can you send along the info in the crashlog? |
I tried using the sync this morning and it almost appeared to be working this time (though it reported all the calendar entries had transferred in the preference pane, not all my events were appearing in the zimbra calendar, and the preference pane reported that an error had occurred in syncing).
I tried reseting sync data again, and this time it hung at change #106 of 785.
There is no mention of zimbra helper in my crashreporter.log
Quote:
Originally Posted by sculi2000 If there isn't a crashlog, when you notice the sync hanging, it'd be very helpful to do the following things.
1) Open up a terminal session
2) Do a 'ps auxww | grep ZimbraHelper' and send along the output
3) Run sample...something like "sample <pid of ZimbraHelper> 10"...and then send along the output. |
I've done a number of these:
#1 is while the preference pane was not progressing.
Code:
Analysis of sampling pid 4056 every 10.000000 milliseconds
Call graph:
1000 Thread_0f07
1000 start
1000 _start
1000 main
1000 ZimbraHelper::Sync(NSString*, NSArray*, bool, bool, bool, bool)
1000 ZimbraHelper::SyncCalendars(NSMutableDictionary*, bool, bool)
1000 -[ZimbraClient session:setAppointment:record:snapshot:map:]
1000 -[ZimbraClient sendMessage:faultCode:faultText:]
1000 -[SOAPClient sendMessage:waitForReply:]
1000 -[NSRunLoop runMode:beforeDate:]
1000 CFRunLoopRunInMode
1000 CFRunLoopRunSpecific
1000 mach_msg_trap
1000 mach_msg_trap
1000 Thread_1003
1000 _pthread_body
1000 forkThreadForFunction
1000 +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:]
1000 CFRunLoopRunInMode
1000 CFRunLoopRunSpecific
1000 mach_msg_trap
1000 mach_msg_trap
1000 Thread_1103
1000 _pthread_body
1000 select
1000 select
1000 Thread_1203
1000 _pthread_body
1000 forkThreadForFunction
1000 +[NSURLCache _diskCacheSyncLoop:]
1000 CFRunLoopRunInMode
1000 CFRunLoopRunSpecific
1000 mach_msg_trap
1000 mach_msg_trap
1000 Thread_1303
1000 _pthread_body
1000 forkThreadForFunction
1000 -[NSUIHeartBeat _heartBeatThread:]
992 syscall_thread_switch
992 syscall_thread_switch
4 NSPopAutoreleasePool
3 -[NSWindow release]
3 NSDecrementExtraRefCountWasZero
3 _CFDictionaryDecrementValue
3 _CFDictionaryDecrementValue
1 _CFRelease
1 szone_free
1 szone_free
2 -[NSUIHeartBeat _heartBeatThread:]
1 -[NSApplication _keyWindowForHeartBeat]
1 -[NSRecursiveLock unlock]
1 -[NSRecursiveLock unlock]
1 objc_msgSend_stret
1 objc_msgSend_stret
Total number in stack (recursive counted multiple, when >=5):
Sort by top of stack, same collapsed (when >= 5):
mach_msg_trap 3000
select 1000
syscall_thread_switch 992
#2 is after clicking on the cancel button.
Code:
Analysis of sampling pid 4056 every 10.000000 milliseconds
Call graph:
1000 Thread_0f07
1000 start
1000 _start
1000 main
1000 ZimbraHelper::Sync(NSString*, NSArray*, bool, bool, bool, bool)
1000 ZimbraHelper::SyncCalendars(NSMutableDictionary*, bool, bool)
1000 -[ZimbraClient session:setAppointment:record:snapshot:map:]
1000 -[ZimbraClient sendMessage:faultCode:faultText:]
1000 -[SOAPClient sendMessage:waitForReply:]
1000 -[NSRunLoop runMode:beforeDate:]
1000 CFRunLoopRunInMode
1000 CFRunLoopRunSpecific
1000 mach_msg_trap
1000 mach_msg_trap
1000 Thread_1003
1000 _pthread_body
1000 forkThreadForFunction
1000 +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:]
1000 CFRunLoopRunInMode
1000 CFRunLoopRunSpecific
1000 mach_msg_trap
1000 mach_msg_trap
1000 Thread_1103
1000 _pthread_body
1000 select
1000 select
1000 Thread_1203
1000 _pthread_body
1000 forkThreadForFunction
1000 +[NSURLCache _diskCacheSyncLoop:]
1000 CFRunLoopRunInMode
1000 CFRunLoopRunSpecific
1000 mach_msg_trap
1000 mach_msg_trap
1000 Thread_1303
1000 _pthread_body
1000 forkThreadForFunction
1000 -[NSUIHeartBeat _heartBeatThread:]
994 syscall_thread_switch
994 syscall_thread_switch
6 -[NSUIHeartBeat _heartBeatThread:]
Total number in stack (recursive counted multiple, when >=5):
Sort by top of stack, same collapsed (when >= 5):
mach_msg_trap 3000
select 1000
syscall_thread_switch 994
-[NSUIHeartBeat _heartBeatThread:] 6
#3 is after force-quitting System Preferences
Code:
Analysis of sampling pid 4056 every 10.000000 milliseconds
Call graph:
1000 Thread_0f07
1000 start
1000 _start
1000 main
1000 ZimbraHelper::Sync(NSString*, NSArray*, bool, bool, bool, bool)
1000 ZimbraHelper::SyncCalendars(NSMutableDictionary*, bool, bool)
1000 -[ZimbraClient session:setAppointment:record:snapshot:map:]
1000 -[ZimbraClient sendMessage:faultCode:faultText:]
1000 -[SOAPClient sendMessage:waitForReply:]
1000 -[NSRunLoop runMode:beforeDate:]
1000 CFRunLoopRunInMode
1000 CFRunLoopRunSpecific
1000 mach_msg_trap
1000 mach_msg_trap
1000 Thread_1003
1000 _pthread_body
1000 forkThreadForFunction
1000 +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:]
1000 CFRunLoopRunInMode
1000 CFRunLoopRunSpecific
1000 mach_msg_trap
1000 mach_msg_trap
1000 Thread_1103
1000 _pthread_body
1000 select
1000 select
1000 Thread_1203
1000 _pthread_body
1000 forkThreadForFunction
1000 +[NSURLCache _diskCacheSyncLoop:]
1000 CFRunLoopRunInMode
1000 CFRunLoopRunSpecific
1000 mach_msg_trap
1000 mach_msg_trap
1000 Thread_1303
1000 _pthread_body
1000 forkThreadForFunction
1000 -[NSUIHeartBeat _heartBeatThread:]
996 syscall_thread_switch
996 syscall_thread_switch
2 -[NSWindow(NSWindow_Theme) heartBeat:]
2 objc_msgSend
2 objc_msgSend
1 -[NSUIHeartBeat _heartBeatThread:]
1 -[NSViewHierarchyLock unlock]
1 -[NSViewHierarchyLock unlock]
Total number in stack (recursive counted multiple, when >=5):
Sort by top of stack, same collapsed (when >= 5):
mach_msg_trap 3000
select 1000
syscall_thread_switch 996 Hope this helps!