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Originally Posted by Total Hosting  From a sales force standpoint, does Zimbra offer any sort of manual review/push of emails from a central account to networked users? |
Have you seen the salesforce zimlet?
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In a heavy email/sales/support environment, the need to be able to assign emails and track/record actions taken by the assignee is important.
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Currently, there is no way to track e-mails.
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As well as the ability to add internal messaging.
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We actually have an IM client in alpha. We plan on integrating it in the future.
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What about task assignment and basic project management?
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We plan on integrating this in 5.0
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Is there any in Zimbra? Is there any auto-responder/KB functionality?
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I think you're looking for more of a crm solution.
[quote]While I am asking, what about CRM? Is there integration with Sugar, or anything else?[/quote[
There's the salesforce zimlet, and there's been talk in the forums about integrating other crms, but nothing has appeared.
-john