I had the same problem and it was driving me nuts. Even after disabling the forwarding, I couldn't get the away message to work with even a 1 second cache.
But I figured out my own problem which may be yours.
I don't use any text commands when administering Zimbra. I use the web admin console. I logged in and saw my user's away message enabled.
I THEN logged in to webmail *AS THAT USER* and went into their preferences. They can set their own away message and I saw that the away message was set, but in the actual USER's OWN preferences there is a start and end date for the away message. I noticed that the end date for my user had already passed. I don't know if this was a default setting or if someone had gone in and set this, but I had to disable the end date and VOILLA, the away message started working again.
It seems strange that in webmail, this start/end date feature would be available to users, but not via the admin web site. |