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Old 11-10-2009, 12:30 AM
phoenix phoenix is online now
Zimbra Consultant & Moderator
 
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Quote:
Originally Posted by Clogboy View Post
This "error 501" problem still exists. As there doesn't seem to be a solution on this forum, how do I escalate this?
As this is a paying customer (Network Edition), where do we raise a support request?
The customer needs to contact Tech Support via the support porta (they would have received detsils with their Licence etc.).

Does this server have any firewall or AppArmor installed or active? Is their DNS A & MX plus host file correct and pointing to the Zimbrra server. Are they using http or https for connecting to the Web UI?
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Bill
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