I didn't learn anything conclusive, as we never did pinpoint the exact problem for this user's "File download HTTP error. Error code: 404" occurrence. He has IMAP mail on Apple mail on his desk, and there was a thought that it had something to do with the Sent Messages folder, but stopping all the sent-related messages from syncing on the BB device didn't help either. Since a lot of time has passed, and the user still gets quite a few of these, I decided to just go ahead and disable the sending of notifications to the device, using the registry key mentioned above. I don't like not understanding the cause, and that does affect all BB users, but it's more important to me in this particular case to just stop annoying the user. As far as we know, his mail is syncing correctly, at least, nothing major has been missing that's caused him to squawk. :-)
I don't want to mark this "solved" but perhaps "closed" is more appropriate. |