[bhickey]

Not that I really `have a dog in this fight` as we say in the South, BUT...I must say that the support provided by the employess of Zimbra for the non-commercial product (i.e., one that they're not being paid for) is more than what any other company provides.

Now, I understand not wanting to be told to `go search` when I have what feels like a pressing issue to me, but let's face it -- how many times can they answer the same questions?

I believe if anyone will earnestly search the forums they'll find quite a few answers to ancillary issues not even directly related to the Zimbra product. Yet more free tech support.

Having said all that, I can sympathize with the person that gets in over their head and struggles to interpret a string of posts. Some of us are coming from exclusively Microsoft shops, and have little experience with *NIX operating systems. So we do have a steeper learning curve. I even question whether Zimbra is right for me because of my lack of *NIX experience, not because of ZCS itself. I get frustrated when I do an install and permissons on a log file are wrong. How does that happen? I don't know, which only illustrates my point.

Personally, I attempt to search the forums before posting. I post when I cannot find exactly what I'm looking for (though sometimes I just miss it) or when I can't follow the thread to a successful resolution.

So, Zimbra provides the best FREE tech support anywhere. In addition, there a quite of few regulars to the forum who are not Zimbra employees. I'm grateful for their contributions as well.