To resolve "Failed to get server DN error" please try to:
- stop BB controller
- terminate all instances of the processes 'Outlook.exe', 'CalHelper.exe' or any other processes that could be using 'BlackBerryServer' profile. it may any sort of virus scanner or 'windows search' process (as described in installation document) that interferes with BB agent.
- start BB controller
If above does not help, please open up support case and somebody will work with you directly. |