[dsacchet]

Originally Posted by eugener

This error indicates that BB agent is having difficulties to resolve 'Prenom Nom' in the GAL of BlackBerryServer mail profile. To check if user in question is present in the GAL please use Outlook to open up 'BlackBerryServer' profile.

In Outlook, I can find user by searching the address book, but when I try to use "Open user mailbox", Outlook came with a message (in french, sorry) :

"La liste GAL de Zimbra est introuvable dans le Carnet d'adresses"
"The Zimbra GAL list cannot be find into the addressbook"

Originally Posted by eugener

In case if user cannot be found in the GAL please try to use 'Force GAL Sync' button on zcb logging control(type zcologctl.exe in command propt) to initiate GAL resync. Please note that in case of big GAL it may take some time for GAL sync process to complete.

What is strange is I can provision user in the BBM, and in Outlook, and among the 10 provisionned accounts, 2 appeared in the Outlook BlackBerryServer profile, and 1 activated yesterday afternoon ... I see no difference with those 2 users and 8 others (same domain, same mean of creation, etc ...)

Originally Posted by eugener

The following article may also be helpful:
BES set to use the local contacts list instead of the GAL - Zimbra :: Wiki

I will try this ....