It just happened on a customer's server.
The fix (at least the fix that worked for us) is quite simple:
- look into /opt/zimbra/log/mailbox.log to get the full error message (not just the one zmhsm prints)
- in the full error message, you can see the account that has the problem (while in the zmhsm error message you only see the mailbox number): in stuartg.orion's post above the account with the problem is "larrys@orionhealth.com")
- reindex this account (CLI or admin web interface)
- restart HSM session (CLi or admin web interface)
CLI command to reindex is:
Code:
su - zimbra
zmprov rim user@domain.tld start
CLI command to restart HSM session is:
Code:
su - zimbra
zmhsm -t
CLI command to display HSM status is:
Code:
su - zimbra
zmhsm -u