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Originally Posted by phoenix  That's a rather silly statement, of course the product was tested and passed all the QA tests. How do you reckon an intermittent problem in the o/s is dealt with? By definition you can't tell when it's going to fail - once again, this isn't a Zimbra bug.
I hope you'll be going to the Apple forums and chastising them for releasing an operating system with this kind of bug in it. Don't take it too seriously, all software has bugs in it.  |
I understand that all software have bugs and fully tested new features require plenty of resources, but Email is such an important and critical component of Business continuity. So it really has to be more widely tested during the beta phase before releasing it as a full product, especially if it's a paid version and companies are depending on it on day-to-day basis. Please see it from the business point of view. A bad experience is more than enough to make people migrate to other solutions.
It may be a silly statement but it is a reasonable and realistic expectation. For unlike some other non-critical applications that can retry after hang up or failure. We can't afford to have email system down. It is not the Zimbra problem to resolve Mac created bug, but it is Zimbra responsibility to ensure that their products work without major issue before releasing them and to warn or take down the version when they realize that it cannot work reliable until the problem has been fixed.