Quote:
Originally Posted by eugener  Message listed above is normal and implies that device has been provisioned, however it was not activated yet. Please feel free to do more research as phoenix suggested. |
Yes, that's the whole problem, he cannot activate his device!!
Trust me, I have researched this error message to death! I have read all the English websites and now getting into the Spanish ones!
I had the client double check he's signed up on the BES plan (twice), turn off forwarding, signatures, try wired activation (option is disabled), deleted/added him on 2 different servers, countless re-activations and device wipings so far no luck. He's spoken to his ISP and they're saying it's not an issue on their end. I guess the only other option is try another device or SIM.
If anyone can think of anything else we could try, that would be greatly appreciated.