Hi Abhullar,
Just before opening the case, I thought I would give it another go. As i've managed to get one user activated I thought that there should not be any difference between the two users. They are both new accounts without any filters, etc. They both have small number of emails/addresses/calendar entries.
I did notice, by pure luck, that it seems that the Blackberry Controller services often crashes. The windows services seems to be running so as the Blackberry processes like Agent and a number of others starting with Blackberry. I've noticed that during the activation process after I've restarted the Blackberry Controller service the activation has gone through. I got the confirmation of successfull activation and started receiving the emails, address books and calendars.
I've tried sending emails to/from blackberry device, created several contacts and calendar entries. All seems to sync with zimbra and all seems fine.
However, after several minutes, the emails and syncronisation stopped. I seems to successfully send emails from BB device (i presume the emails are sent either from EU blackberry service, or the BES process responsible for sending emails did not crash), but receiving emails and update of addressbook and calendar entries stopped working. I've also noticed that in the Blackberry Manager the number of Pending/Sent/Forwarded messages did not change even though I was suppose to be sending/receiving emails.
Restarting the Blackberry Controller service seems to solve the problem for a very short period of time (several minutes) and the same happens again. No emails are sent to the device.
Does anyone know what might be causing the Blackberry Controller crashes?
I've googled on the blackberry forums the zimbra integration issues and I saw the references similar to "Zimbra is not officially supported by RIM and people should get support from the Zimbra team".
Does anyone have any thoughts on how can this be fixed?
Thanks for all the help  |