Check if appointments are syncing in Outlook:
- Stop Blackberry Controller Service
- Start MS Outlook 2007. Use
- Does it prompts you to choose a profile? If it does not, this needs to be corrected.
- Make sure the BlackberryManager and BlackberryServer profiles are set to 'Prompt' to choose a profile.
- Choose the BlackberryServer profile to start Outlook
- Open one of the user's store experiencing this issue, change view to 'Folder List' in Outlook and confirm if Appointments are synced in Outlook.
* Enable logs for ZCB and provide both ZCB and BES logs. Please submit this by opening a Support case.
ZCB and BES Logs - BlackBerry - Zimbra :: Wiki