I needed to modify the accounts because nothing was being sent to them
They were just changed from
spam@mail.xxx.com and
ham@mail.xxx.com to
spam@xxx.com and
ham@xxx.com. Once I made this change, items started to route into the SPAM and HAM accounts.
When a user right-clicks on an email, they only have an option to send to Junk, is there a way to label it as not junk so they go to the HAM account trainer?
Here is a sample of the result from a SPAM that constantly passes though. It is a classic "male enhancement" SPAM email that many users have classified as junk already.
X-Quarantine-ID: <pS2Z4Q0wX0Oj>
X-Virus-Scanned: amavisd-new at
X-Amavis-Alert: BAD HEADER, Non-encoded 8-bit data (char 92 hex):
X-Spam-Report: ...uy software that you\n\tdon\222t even have to [...]
X-Spam-Flag: NO
X-Spam-Score: 1.84
X-Spam-Level: *
X-Spam-Status: No, score=1.84 tagged_above=-10 required=4
tests=[BAYES_20=-0.74, HTML_MESSAGE=0.001,
RCVD_IN_BL_SPAMCOP_NET=1.96, RCVD_IN_SORBS_WEB=0.619]