Attached snippet of agent log file does not have any records confirming that activation message has arrived to the 'BlackBerryServer' mail store on BES and this could cause activation issue. First thing to check is to open up 'BlackBerryServer' profile with Outlook and check if activation message is present in the inbox of the user going through activation. If it is not there, i would check email filters, otherwise please file support case (support@zimbra.com) |