Thanks for all the feedback. I seriously mean that.
The sad fact is, no matter how hard a company tries, there will always be those who don't like them, or their product. If someone has made up their mind on an issue, it usually takes a lot to persuade them otherwise.
I had similar incident with Symantec's Norton Antivirus for windows. For years, I hated it. Bloated, and really just crapware. It was sometimes better to run the risk of getting a virus because running norton just made it impossible to use the computer.
When I got my new laptop, I researched, and found a review on their new 2009 product. I thought I would give them another try based upon the article. Sure enough, every single problem I had with their software, they fixed. It was fast, reliable, secure, and quite honestly, a great user experence. I now love it, an don't mind it at all.
My point is that companies do try. Sometimes they fail, and sometimes they win users back. But no matter what, someone will be unhappy.
The needs and wants of the majority always outrule the minority. Hence, Bug voting.
In a stunning bit of cander, I will say this: Yep, sometimes we make mistakes. Sometimes we miscalulate thngs (ie Read Receipts). Sometimes we don't listen as well as we should.
But isnt that the mark of a good company? The people you know, are still here. We still try to listen, and we don't really censor. We work for you, you pay our bills.
I'm reminded of the whole Microsoft thing. When the buyout offer was made, people worried about Zimbra. Our response:
"We've got biger things to focus on than Microsoft's offer. We have a job to do."
That, my friends, is a mark of a good company. Somone who can aknowloedge their faults, try hard to fix them, and never settle.
Hope we can do better in the future.
-john  |