Welcome to my world. We had the server working with 11 BB, the main server had a major breakdown, and thanks to zimbras amazing tech support we got that backup and running but no such luck with the BB. First thing to try is a) stop the blackberry contoller, open outlook to the "BlackBerryServer" Profile and make sure that the GAL a) populated and b)is the first address book for resolution:
-Hit CTRL+SHIFT+B to open up address book dialog.
-Choose ‘Global Address List’ in combo box and check if GAL is already populated.
-It is possible that GAL is not set for resolution – please go to Tools->Options->Switch to the list box titled ‘When sending mail, check names …’ -> add GAL to the list if it is not there already.
-To check if GAL resolution is working, please try to open new ‘compose mail’ dialog, type one of the names that is present in the GAL in edit box located in front of ‘To’ button and then hit CTRL+K.
-Outlook should underscore the name confirming that it was resolved.
-Sync in BES should start function properly once you will confirm that names can be resolved successfully in Outlook as described above. Attempt activation again.  |