 Most consumers...
after spending their money on a product, any product whether it is software, hardware, the appliances in your house, your car, or any other product one has purchased, don't feel they should have to spend their time and efforts debugging that product. They just expect it to work as advertised.
Somehow, the software industry has been trying to convince their customers that it is their duty to help debug something they have spent their hard earned money on. It doesn't work this way in any other industry and it is a shame the software industry can get by with forcing additional costs in the form of time spent on their customers. Especially when the customer has purchased a support contract.
Some IT people enjoy going through the forum process. But most don't.
I use the FOSS version so I don't say much about this ridiculous process. The couple of bugs I have posted haven't been fixed. One has to be at least a year old. Plus the last two posts I made regarding issues were not even answered.
I definitely would not pay for a product with as many unresolved bugs as Zimbra has plus the hoops you have to jump through to get anything resolved. For a free product it is OK. But there is not one feature in Zimbra that operates as claimed without some kind of glitch or another.
I like Zimbra. But for me, its functionality doesn't go much past a basic E-mail program. Everything else I have tried to use (especially the documents) has bugs that make them not good for business usage.
Of all the paid mailboxes bragged about I wonder how many are hard core business mail boxes and how many are simply used for E-mail.  |