Most companies will not tie a customer trouble ticket to a bug report with any promise of a time frame for resolution. "We've identified this as a bug which will be fixed in an upcoming release" is the typical "resolution" to their trouble ticket. For most of them you don't even have any real way of knowing whether your bug has been documented in a way that will impact development, let alone being able to track its status.
During the year that we've been using Zimbra, almost all of the bugs and many of the RFEs that I've reported or voted for have been resolved. That's somewhere around a third of the issues I've voted for all told. Maybe if you were reporting these bugs instead of just collecting them you would be seeing similar progress. |