Quote:
Originally Posted by edwin.arneson  Not mere prioritization, but full blown triage?
Does that suggest that the Zimbra bug situation is a disaster?  |
What struck me, as someone who is a customer of other software companies (our ERP software would be an example), is that the support issue was closed without resolution of the problems (either a targeted version or a date would be good). That immediately created a very negative view of the entire situation for me and my company - and toss in a survey that expired in 7 days, leaving us with no ability to leave feedback. Closing the ticket and saying "Development and fixing will take its own course of time." is just not acceptable if you want businesses to continue to adopt this product.
And to respond to a suggestion we contact an account manager, we tried to contact the one we worked with for the purchase. Never received a response.
Rich