Quote:
Originally Posted by rharms  My personal experience is that the support contract is nearly worthless when it comes to bugs. We've logged a number of bugs in Bugzilla (35001, 35005, 35007, 35126, 35370), then contacted support to see if they could be addressed, and the response I received was "As per our support policy,we wait for 7 days before closing any case. Although in this case, i was not waiting for any further input from you. I will be closing this case now."
Asked that, "Please do not close this, the 5 bugs that I logged as part of it are NOT resolved and need to be addressed." |
It is only the support case that's closed, the bug reports remain open and will be worked on. Of the bugs you've file one of the is (currently) unconfirmed, one of them is targeted to be implemented in the next but one major release and the remaining reports are confirmed as bugs. They will be addresses in time depending on their severity. If you're expecting bugs to be resolved immediately you report them then that's not what happens, they will go through triage, an assessment of the severity will be made and then will be targeted for a particular release - it is part of the normal development cycle for the product.
BTW, to givbe it added weight you should vote on bugs that have filed and are interested in getting resolved.