JimBobCook -- not sure what else to try. There has to be one thing on this user's machine that is different. I assume that it is only this user, correct? There is some software that is interacting with Outlook, and not shutting down. That's why I suspected an add-in. You said there is nothing that shouldn't be there, but I would be interested in a list of Outlook add-ins that you do have running on that machine.
Perhaps you can send a ZCO log file when this happens. I looked at edp11's log file, and didn't see that many bad things. I did see some MAPI_E_EXTENDED_ERRORs in there, which could be anything. Unfortunately, we're not doing a great job of GetLastError, which can give more info about the extended error. But maybe a JimBobCook log file could help. Perhaps a comparsion with edp11's log would give me a hint. In fact, send any log files that appear in the directory where the zco logs appear. I would love to get to the bottom of this, but right now I still need more info.
Thanks |