subHERBian, the reason we created the FAQ is to aggregate many commonly asked questions from these forums so that users have a central place to go check out information.
Please remember that Desktop is a free and open source product. It is a community supported process. You post questions to the forums, and they get answered by whoever happens to know the answer and not necessarily a Zimbra employee. Because Desktop is a relatively new product so most of the answers are still coming from we developers. This model is probably very different from the type of tech support job you had for 15 years.
From time to time there will be issues that can't be properly diagnosed due to lack of sufficient information. When that happens we will tell users precisely that. |