[langs]

Originally Posted by jholder

2) Zimbra has limited resources, and we will do what our paying customers want first, then votes second. This is why it's important to let support/or your account exec know what you want.

John, what happens to an RFE when you have alot of customers asking and 150+ votes? Why does that sit "Not Committed"?

I am yet to see a single RFE I have voted for in 2+ years implemented, I have submitted them as cases and alway get referred back to the RFE / Bug listing for it.

In that time I have had 3 accout reps, Jovi, Ty, and now Janie and not one of them have ever engaged us about what we want or followed up with issues. Not even a yearly customer survey. Reps get changed with no notice as well.

It seems unless your a comcast etc you don't count.

1)While pointing out how many rfes are unconfirmed, or targeting, people are forgetting the number of those that have been completed or targeted.

Couldn't agree more, but you know what when I front up to operations meetings every Tuesday with our exec board do they care that we've closed out 300 jobs? No they care about the 10 we didn't get closed out and the longer they sit unresolved the louder they get and the more heat I get.

Communication is key and the bulk of it from my point of view shouldn't be happening here on the forums but via the account execs you put in place, as a paying customer I shouldn't have to chase them or Zimbra. Grief follows the money, I pay you so the grief goes from me to you not the other way around.

Cutting out RHEL4 support without consultation is causing me grief, while I will migrate to CentOS 5 notice via the right channels would have been nice. You know what NE customers are using RHEL4 why didn't you get the execs to talk to them and warn them, give them a heads up so plans could be put in place a head of time.

It comes down to attitude for me, does Zimbra want to be my partner or just another vendor whom I have no loyality to?

Oh and just to harp on for one my second about CentOS why do we see posts like this from Zimbra employees just days ago;

Bleeding edge distributions are not the best choice for a stable mail server, why don't you migrate to something stable such as CentOS, RHEL or Ununtu LTS?

Why are they setting people up by recommending CentOS as their first choice for a stable distro, knowing full well it's not offically supported and that Zimbra painfully make that clear all the time. John you have posted very harshly about it before to make everyone aware of this fact.