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1)While pointing out how many rfes are unconfirmed, or targeting, people are forgetting the number of those that have been completed or targeted.
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You're right. That is easy to forget. Personally, I was just trying to say that there are some old ones hanging on out there.
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2) Zimbra has limited resources, and we will do what our paying customers want first, then votes second. This is why it's important to let support/or your account exec know what you want.
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True, but to some degree I don't want to pester my account exec every time I put in a vote on bugzilla. (yes, we're a paying customer)
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3) Release cycles are not only judged by when the OS vendor releases their release, but by what our components operate and user demand.
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Well put. (although I still wish you supported Outlook 2K with a ZCO
) And it can be hard to remember that new software sometimes comes with new components that work great with newer OSs, but have to be "broken" to work with older OSs. At some point you've got to cut off the older OS to get the best function from newer software. Heck, didn't Microsoft just finally cut off Win98 licensing completely?
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4) Finally, user input is important. This thread title is a great example: "What does Zimbra have against OpenSUSE". Here's another question: "What does Zimbra have against Knoppix" or Mandriva, or Arch Linux, or BSD, or Sun? The answer? Nothing. Absolutely nothing.
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Again, well put. And I agree, if you try to support everything, then nothing truly gets done. The explanations are much appreciated though. It's nice to know why some things are done the way they are.