Quote:
|
Perhaps this early post shows that Zimbra does listen to its customers
|
pity there are by far more examples of RFE's going unresolved to say otherwise, they may listen but we all know it's about the follow through that matters.
I'm not saying ZImbra are deliberately trying to upset customers or not listening, but I think they just don't ask. I doubt 80% of their NE customers use the RFE's and that is not their customers fault.
They have accounts executives and reps "apparenlty" but they never engage us to talk to us about concerns etc, the only time you hear from them is when you get;
Quote:
|
I hope you are doing well and had a nice long weekend. I wanted to touch base with you to see if you need anything from me in regards to renewing your Zimbra license.
|
The number of *Nix variants hasn't really increased, unless you mean linux distro's and really who cares, production enviroment market share is all we care about. They need to support RHEL and SUSE or they'll go bust, having Ubuntu support gives them a Debian based distro through I still say it's not a production platform, Mac OSX is probably a smart play as it's a niche and they don't have to contend with exchange.
Anyway this thread is about EOL, and I am adamant support for RHEL4 should not be pulled, but mirror the life cycle of Redhat, I mean with LTS are they going to dump support for it before it's 5 years is up? End of the Day ZCO is a great great product, but I think the company itself could do more to engage it's customers about issues that could have drastic effects for them.