Actually comparing to what a competitor does is useful IMHO ... With the number of *NIX variants out there, and the number increasing, I cannot see how Zimbra would be able to develop, QA and support all of them. Perhaps this is the reason why other companies adopt the same approach.
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I'd like to see Zimbra as a company engage far better with it's paying customer base about what they want. Ie out of the box AD support, extending Zimbra into document management and support tracking via 3rd party relationships at a company level, make life easier for your clients to achieve things that help them reduce costs thereby driving the ZCO ROI up. Everyone I talk to locally agree's these things are a no brainer.
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Perhaps if RFEs and support tickets were created (unless they already are and I have missed them) and people voted for them we would see a lot of the changes you have expressed you would like.
Perhaps this early post shows that Zimbra does listen to its customers :-
Potential new Zimbra user.