I have the same problem (ZCB Beta 3 and ZCS 5.0.7). Every Saturday, updates on a BlackBerry whose account had gone into the MAINTENANCE mode, during a full backup, would STOP. A restart of the BB Dispatcher fixes the problem for the users whose backup was completed before the restart.
The problem is that I have many accounts (over 40k) and the full backup takes over 30 hours to complete. So, for each of my 25 BB users, a start and an end of the maintenance mode is different and spread over almost 2 days.
I need to keep watching for the backup completion for my most important users so I would restart the BB dispatcher a couple of times over the weekend.
I hope that the 30711 bug fixes also this problem (backup maintenance mode) since we are planning to upgrade to 5.0.10 or 5.0.11.soon.
Is there anything I could do to resolve this issue before the upgrade? Thanks. |