I checked the BES alert logs and here is a section that could be my problem. I need help translating it, though:
BESSERVER_MAGT_01_20081003_0001.txt
[30181] (10/03 21:47:18.234):{0xCFC} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 4.1.4.40)
[40360] (10/03 21:47:18.234):{0xCFC} [BIPPa] Health: QSize=0, intMap=0
[40000] (10/03 21:47:54.609):{0xE60} [BIPP] Ping 229 sent
[40000] (10/03 21:47:54.609):{0xE5C} [BIPP] PingResponse 229 received
[45009] (10/03 21:48:42.562):{0xE68} More cache hit rate: 0.0%, requests: 0, adds: 0, size: 0.0/10.0 Mb
[45014] (10/03 21:48:42.562):{0xE68} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[40000] (10/03 21:48:54.609):{0xE60} [BIPP] Ping 230 sent
[40000] (10/03 21:48:54.609):{0xE5C} [BIPP] PingResponse 230 received
[40239] (10/03 21:49:53.984):{0x1124} {mstout@bigrocksports.com} Still handled by desktop
[30160] (10/03 21:49:53.984):{0x1124} {mstout@bigrocksports.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (10/03 21:49:53.984):{0x1124} {mstout@bigrocksports.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (10/03 21:49:53.984):{0x1124} User settings: email=mstout@bigrocksports.com, routing=mstout@bigrocksports.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=mstout@bigrocksports.com, server=10.9.10.205
[40000] (10/03 21:49:54.609):{0xE60} [BIPP] Ping 231 sent
[40000] (10/03 21:49:54.609):{0xE5C} [BIPP] PingResponse 231 received
[40000] (10/03 21:50:54.609):{0xE60} [BIPP] Ping 232 sent
[40000] (10/03 21:50:54.609):{0xE5C} [BIPP] PingResponse 232 received
[40000] (10/03 21:51:54.609):{0xE60} [BIPP] Ping 233 sent
[40000] (10/03 21:51:54.609):{0xE5C} [BIPP] PingResponse 233 received
[40000] (10/03 21:52:54.609):{0xE60} [BIPP] Ping 234 sent
[40000] (10/03 21:52:54.609):{0xE5C} [BIPP] PingResponse 234 received
[40000] (10/03 21:53:54.609):{0xE60} [BIPP] Ping 235 sent
[40000] (10/03 21:53:54.609):{0xE5C} [BIPP] PingResponse 235 received
[40000] (10/03 21:54:54.609):{0xE60} [BIPP] Ping 236 sent
[40000] (10/03 21:54:54.609):{0xE5C} [BIPP] PingResponse 236 received
[40702] (10/03 21:55:20.359):{0x1124} {mstout@bigrocksports.com} Starting message rescan
[40703] (10/03 21:55:20.359):{0x1124} {mstout@bigrocksports.com} Message rescan completed
[40000] (10/03 21:55:54.609):{0xE60} [BIPP] Ping 237 sent
[40000] (10/03 21:55:54.609):{0xE5C} [BIPP] PingResponse 237 received
[40000] (10/03 21:56:54.609):{0xE60} [BIPP] Ping 238 sent
[40000] (10/03 21:56:54.609):{0xE5C} [BIPP] PingResponse 238 received
[30181] (10/03 21:57:18.234):{0xCFC} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 4.1.4.40)
[40360] (10/03 21:57:18.234):{0xCFC} [BIPPa] Health: QSize=0, intMap=0
It looks like there is a problem with the PIN on the phone go to the BES software? Is that what it is saying? I made sure that the BES Manager software was closed when I last tried activating the user.
Thanks for any help. This is driving me nuts!!!  |