To add to this:
The user has over 100 unread messages in his inbox. Do they need to be cleared out? Also, he receives about three messages from the blackberry domain when the phone is trying to activate stating ""This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server." However, the messages stay in his inbox. After the activation finally fails, I delete them from his inbox.
I had configured a previous user on this phone and it worked fine. I wiped the phone clean, deleted the old user from the BES Manager, and added this new user. So, I know it should work with the current setup.
Thanks for the help and any suggestions. |