Quote:
Originally Posted by Chewie71  Found these in the MAGT BES logs for the user having problems...
and these...
...is any of it related?
Matt |
No...unfortunately those aren't related to the issues that you are seeing. Although ZCB tries to look like Exchange to BES, there are some things that are different and BES is smart at trying some thing one way and then trying it another way if that first method is not support....that is why you see some errors in the logs. By no means are those actual errors though.
I think that we need to see ZCB logs outlining a sync from the server that should have an appt item in there or vice versa. Then we can see where the appt is getting dropped. There is also a BES application called CalHelper.exe that facilitates some calendar work so there should be ZCB logs for that process too...but mainly if the appts that are not syncing are meetings as opposed to calendar items with no attendees.
Another couple of things to keep in mind.
1) check your local failures folder off of your ZCB logs folder root. if there are problems converting those appts, then they will not show up on the device. if there were failures, there will be a report of it.
2) are you sure that you have calendar wireless sync enabled? i believe that there are settings on the BES and on the device that can enable it or disable it. by default, it should be on unless you have some group policy overriding that
3) you could potentially stop the BES controller and open up outlook and check the problematic account to see if the appts are in outlook but not the device. if they are viewable via Outlook but are not on the device, this is a BES problem. if they are not even in Outlook, this could be a ZCB problem. Note that opening Outlook on BES is painful if you have a lot of users so I wouldn't recommend this if you have more than 10-15 users.
--Tony