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Old 09-05-2008, 06:55 AM
ezu ezu is offline
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Posts: 88
Thumbs down Cannot file bug for mails not sync'ing between Zimbra and Yahoo web server

Quote:
Originally Posted by jjzhuang View Post
basically we need to take a look the debug trace. please take these steps:

1. follow instructions here to patch build 1278. Single file patch for 1278 users

2. go to yahoo account setup page in desktop, and check the box at the bottom of the page that says "Enable debug trace".

3. do a sync by clicking "Send/Receive" to reproduce what the problem is. The debug trace will go into <install>/log/zdesktop.out

4. file a bug with to describe what you expect to happen after the sync and what actually happens. attach the zdesktop.out trace to the bug.

Thanks!
Hi,

I was busy for last few days so could not post this. However, as posted in my previous mail, I am really badly stuck as all my mails are on local machine for few folders and no matter what I do they "refuse" to get sync'ed with yahoo web server although the folder exists in yahoo.

I cannot even log into bugzilla to send the trace available in zdesktop.out . I also want to know one more thing. On examining the zdesktop.out, it contains information about all my folders etc. I am not comfortable sending this to a public forum / bug list. Is there any way to "mask / remove" personal data from the zdesktop.out without affecting its usefulness to determine the problem.
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