Quote:
Originally Posted by nlongmuir  9/4/2008 9:51 AM | Neil Longmuir
The following are the three repeating errors from the event viewer
**************** ONE *****************************
Event Type: Error
Event Source: BlackBerry Messaging Agent SMS-BES-SCALAR Agent 1
Event Category: None
Event ID: 10007
Date: 9/4/2008
Time: 9:21:30 AM
User: N/A
Computer: SMS-BES-SCALAR
Description:
CalICSSynchronizer::Initialize - OpenProperty failed: (0x80004002)
******************** TWO ***********************
Event Type: Warning
Event Source: BlackBerry Messaging Agent SMS-BES-SCALAR Agent 1
Event Category: None
Event ID: 20041
Date: 9/4/2008
Time: 9:21:30 AM
User: N/A
Computer: SMS-BES-SCALAR
Description:
CalICSAgent::Start Could not Initialize Synchronizer for joe.blow@host.ca: (0x80004002)
************** THREE ***************************
Event Type: Warning
Event Source: BlackBerry Messaging Agent SMS-BES-SCALAR Agent 1
Event Category: None
Event ID: 20280
Date: 9/4/2008
Time: 9:21:30 AM
User: N/A
Computer: SMS-BES-SCALAR
Description:
{joe.blow@host.ca} DoICS() failed: ERR_FAIL |
These are warning errors. Sometimes BES tries to do things one way but reverts to doing it another way if it is not supported by ZCB. Without seeing any logs, its hard to say what is going wrong. If you open a support case, you can create a test users and have someone here in support activate a newer device against your server to see if it is a device related problem.