Quote:
Originally Posted by stich86  so.. i've to re-provisioning all 20 users?!?
that's no so good for my boss... i hope that there isn't necessity to do a wipe, because the BES db is the same, so the IT Policy may be the same.. |
there is an unsupported way of moving the .zdb files and the .idm files to another machine. i'm not too sure if this is going to work (that's why its unsupported). you would need to stop the BES controller and delete the BlackBerryManager and BlackBerryServer mail profiles. Then you need to export the profile related registry keys and import them on the new machine.
i believe the location is:
\\HKCU\Software\Microsoft\WindowsNT\CurrentVersion \Windows Messaging Subsystem\Profiles
if there are already keys called BlackBerryManager and BlackBerryServer on the target machine, you should delete them.
then copy all the .zdb files and .idm files from the old machine to the EXACT same path on the new machine. if it is c:\program files\common files\system\msmapi\1033, then it needs to be exactly that on the new machine.
then you can try to bring the BlackBerry Controller service up and try to see if it works.
if it doesn't work, then you have to start from scratch. launch the BlackBerry Manager, delete all the users. stop the controller and then delete and recreate the BlackBerryManager and BlackBerryServer profiles and reprovision the users. this will mean that the users will have to wipe and reactivate their devices.
hope this helps...and again...unsupported.
--Tony