ZCS iCalendar Migration Guide 6.0

Contacting Zimbra Support

If you are a Network Edition customer experiencing an issue, file a support case through the Support Portal. To provide the highest level of service, please gather the following information before contacting support.

•	Steps for reproducing the problem. Include steps for reproducing the problem that you are experiencing.

•	Log files. Attach logs generated in the Zimbra iCalendar Migration Tool Log Files, described in Zimbra iCalendar Migration Tool Log Files. These logs should only contain logging information gathered while the problem was occurring.

•	Oracle .ics file. Attach a sample Oracle .ics file exhibiting the conversion problem.

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ZCS 6.0

7/16/2009

Rev 1 2/1/2010

ZCS iCalendar Migration Guide 6.0