ZCS Connector for Outlook Guide 6.0

Resolving Mailbox Sync Problems

In the event that a user’s mailbox cannot receive new mail, becomes out-of-sync, or the .zdb file becomes corrupted, you can:

n	Set the Sync Token to an earlier Sync Token number, and attempt to resync the user’s mailbox. For more information on setting the Sync Token, see Set Sync Token on page 12.

n	Choose to force an initial sync of the user’s mailbox. To do this, have the user create another profile, open Outlook, and click Tools>Send/Receive>Send/Receive All to sync with the Zimbra server.

n	Have the user delete the existing .zdb file and then click Tools>Send/Receive. This deletes all data on the user’s computer and recreates the mailbox from the data that is on the Zimbra server, but keeps the same profile.

In some cases, it may be necessary to uninstall the .msi file, delete the profile and .zdb file and start over.

Important: When the Zimbra server is restored from a Zimbra backup session, users should resync Outlook with the Zimbra server.

ZCS Connector for Outlook Guide 6.0