ZCS Administrator's Guide 8.0.4
ZCS Administrator's Guide 8.0.4
Network Edition


Using the Voice Service > Voice Service Requirements

Voice Service Requirements
The following are required for ZCS voice service:
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Voice Service license: A ZCS license with the voice service feature is required. To obtain this license, see the VMware Zimbra Collaboration Server License section for more information.
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Unified Communications Server: Third-Party Unified Communications server requirements for either Cisco or Mitel are listed below. URLs from the UC server are used in the configuration of the ZCS voice service, as described in Using a Third-Party Unified Communications Server.
Cisco Unity Connection (UC) 8.5 and above. Cisco UC generates the Voice URL used in the voice service configuration.
Cisco Unified Communications Manager (CUCM) 7.1(3): Enable Web Dialer service for Click-to-Call functionality. Cisco CUCM generates the Call URL used in the voice service configuration.
Cisco Unified Presence Server (CUPS) 8.0: Cisco CUPS requires Presence Web Service to be enabled, and an application user must be created for viewing the presence. This is done in Cisco Communications Manager (CUCM) > User Management. Cisco CUPS generates the Presence URL used in the voice service configuration.
Cisco Jabber client provided to users for UC collaboration.
Mitel Unified Communicator Advanced (Mitel UCA) 5.0.23.0 release and above. Mitel UCA generates the URLs used in the voice service configuration.
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ZCS Zimlets: Voice Preferences Zimlet, Cisco Click2Call Zimlet or Mitel Click2Call Zimlet
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