ZCS Administrator's Guide 8.0.4
ZCS Administrator's Guide 8.0.4
Network Edition


Using the Voice Service > Enabling the Voice/Chat Service

Enabling the Voice/Chat Service
After you create the voice/chat service for a domain, COS, or user, you must enable the voice/chat service. For COS and User accounts, you also enable the voice feature which displays the Voice tab in the ZWC.
Enable Voice/Chat Service on a Domain
For Voice/Chat service on a domain, enable the service on the Domains>General Information page.
1.
Go to the Configure>Domains page.
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Scroll down to Voice and Chat section and from the Voice/Chat Service drop-down menu select the voice service to enable.
5.
Click Save.
Enable Voice/Chat Service on a COS
For Voice/Chat service on a COS, you must first enable the voice/chat service and then enable the voice feature.
1.
Go to the Configure>Class of Service page.
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On the General Information page, scroll down to Voice and Chat section and from the Voice/Chat Service drop-down menu select the voice service to enable.
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On the Features page, scroll down to Voice and Chat Features section and click Enable Voice Feature. This displays the Voice tab in the ZWC.
7.
Click Save.
Enable Voice/Chat Service on a User Account
For Voice/Chat service on a User Account, you must first enable the voice/chat service and then enable the voice feature.
1.
Go to the Home>Manage>Accounts page.
2.
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From the Voice/Chat Service menu select the voice service to enable.
6.
Enter a Chat/Voice Username for the user. This is the user account name in the third-party UC server. If you do not provide a name, the default name is used. For example for email account “user1@domain.com”, the default voice username is “user1”.
7.
From the Voice/Chat Service menu select the voice service to enable.
8.
9.
On the Features page, scroll down to Voice and Chat Features section and click Enable Voice Feature. This displays the Voice tab in the ZWC.
10.
Click Save.
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