ZCS Administrator Guide 8.0

Network Edition

Using a Third-Party Unified Communications Server

The ZCS Voice Service uses a third-party Unified Communications (UC) server to bridge calls between ZCS and the UC server. UC server domain information is added to the ZCS administrator console as a Proxy Allowed Domain. This allows Zimlets that are used in the configuration of the voice service to send requests to the UC servers, such as for the Click-To-Call and/or Presence feature. The following URLs from the UC server are used to configure the voice service.

Cisco URLs

Voice URL: The Voice URL is the URL of the Cisco UC server. For example, https://xx.xx.xxx.xx. This URL is used by the ZCS server to fetch user’s voice mails from the Cisco UC server on behalf of users.

Call URL: The Call URL is the URL of the Cisco CUCM server. For example, https://xx.xx.xxx.xx/webdialer/services/WebdialerSoapService70. This URL is used by the ZCS Cisco Click2Call Zimlet to send requests to the Cisco CUCM server to bridge calls.

Presence URL: The Presence URL is the URL of the Cisco CUPS server and used to generate a session ID. For example, http://xx.xx.xxx.xx:8082/presence-service/users.This URL is used by the ZCS Email Zimlet to send fetch requests to the contact’s presence from the Cisco CUPS server.

Note:

Provision an application user name and password using the Cisco Unified Presence Server (CUPS).

Mitel URLs

Voice URL: The Voice URL is the URL of the Mitel server. For example https://xx.xx.xxx.xx. This URL is used by the ZCS server to fetch user’s voice mails from the Mitel Voice server on behalf of users.

Call URL: The Call URL is the URL of the Mitel server. For example, https://xx.xx.xxx.xx/webdialer/services/WebdialerSoapService70. This URL is used by the ZCS Mitel Click2Call Zimlet to send requests to the Mitel server to bridge calls.

User URL: The User URL is the URL of the Mitel server. This URL is used by ZCS for user identification/authentication.