ZCS Administrator Guide 8.0

Network Edition

Enabling the Voice/Chat Service

After you create the voice/chat service for a domain, COS, or user, you must enable the voice/chat service. For COS and User accounts, you also enable the voice feature which displays the Voice tab in the ZWC.

Enable Voice/Chat Service on a Domain

For Voice/Chat service on a domain, enable the service on the Domains>General Information page.

1.	Go to the Configure>Domains page.

2.	Select the domain for which you want to enable voice service.

3.	Click the gear icon menu and select Edit.

4.	Scroll down to Voice and Chat section and from the Voice/Chat Service drop-down menu select the voice service to enable.

5.	Click Save.

Enable Voice/Chat Service on a COS

For Voice/Chat service on a COS, you must first enable the voice/chat service and then enable the voice feature.

1.	Go to the Configure>Class of Service page.

2.	Select the COS for which you want to enable the voice service.

3.	Click the gear icon drop and select Edit.

4.	On the General Information page, scroll down to Voice and Chat section and from the Voice/Chat Service drop-down menu select the voice service to enable.

5.	In the Navigation pane, click Features.

6.	On the Features page, scroll down to Voice and Chat Features section and click Enable Voice Feature. This displays the Voice tab in the ZWC.

7.	Click Save.

Enable Voice/Chat Service on a User Account

For Voice/Chat service on a User Account, you must first enable the voice/chat service and then enable the voice feature.

1.	Go to the Home>Manage>Accounts page.

2.	Select the account for which you want to enable voice service.

3.	Click the gear icon drop and select Edit.

4.	On the General Information page, scroll down to Voice and Chat section.

5.	From the Voice/Chat Service menu select the voice service to enable.

6.	Enter a Chat/Voice Username for the user. This is the user account name in the third-party UC server. If you do not provide a name, the default name is used. For example for email account “user1@domain.com”, the default voice username is “user1”.

7.	From the Voice/Chat Service menu select the voice service to enable.

8.	In the Navigation pane, click Features.

9.	On the Features page, scroll down to Voice and Chat Features section and click Enable Voice Feature. This displays the Voice tab in the ZWC.

10.	Click Save.