ZCS Administrator Guide 8.0
ZCS Administrator Guide 8.0
Network Edition


Using the Voice Service > Using a Third-Party Unified Communications Server

Using a Third-Party Unified Communications Server
The ZCS Voice Service uses a third-party Unified Communications (UC) server to bridge calls between ZCS and the UC server. UC server domain information is added to the ZCS administrator console as a Proxy Allowed Domain. This allows Zimlets that are used in the configuration of the voice service to send requests to the UC servers, such as for the Click-To-Call and/or Presence feature. The following URLs from the UC server are used to configure the voice service.
Cisco URLs
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Voice URL: The Voice URL is the URL of the Cisco UC server. For example, https://xx.xx.xxx.xx. This URL is used by the ZCS server to fetch user’s voice mails from the Cisco UC server on behalf of users.
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Call URL: The Call URL is the URL of the Cisco CUCM server. For example, https://xx.xx.xxx.xx/webdialer/services/WebdialerSoapService70. This URL is used by the ZCS Cisco Click2Call Zimlet to send requests to the Cisco CUCM server to bridge calls.
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Presence URL: The Presence URL is the URL of the Cisco CUPS server and used to generate a session ID. For example, http://xx.xx.xxx.xx:8082/presence-service/users.This URL is used by the ZCS Email Zimlet to send fetch requests to the contact’s presence from the Cisco CUPS server.
Note:
Mitel URLs
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Voice URL: The Voice URL is the URL of the Mitel server. For example https://xx.xx.xxx.xx. This URL is used by the ZCS server to fetch user’s voice mails from the Mitel Voice server on behalf of users.
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Call URL: The Call URL is the URL of the Mitel server. For example, https://xx.xx.xxx.xx/webdialer/services/WebdialerSoapService70. This URL is used by the ZCS Mitel Click2Call Zimlet to send requests to the Mitel server to bridge calls.
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User URL: The User URL is the URL of the Mitel server. This URL is used by ZCS for user identification/authentication.
Creating the Voice/Chat Service
When creating the voice/chat service in ZCS, you are enabling the bridge between ZCS and a third-party UC server. You create a service for a domain, Class of Service (COS), or user.
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In the ZCS administrator console, go to the Home>Configure>Voice/Chat Service page.
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Add a Display name for the domain, COS, or user you are creating.
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Configure Presence (Cisco only)
If configuring Presence, you must generate a Presence Session ID.
1.
Go to Configure>Voice/Chat Service page.
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Click the gear icon drop down menu and select Generate Session ID from the menu.
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Enter the Presence User Name and Presence Password, which are the credentials for the presence server to authenticate the voice connection between ZCS and the UC server. This allows ZCS to retrieve presence information for users.
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Click OK. A presence session ID is generated and displays as the Presence Session ID.
Enabling the Voice/Chat Service
After you create the voice/chat service for a domain, COS, or user, you must enable the voice/chat service. For COS and User accounts, you also enable the voice feature which displays the Voice tab in the ZWC.
Enable Voice/Chat Service on a Domain
For Voice/Chat service on a domain, enable the service on the Domains>General Information page.
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Go to the Configure>Domains page.
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Scroll down to Voice and Chat section and from the Voice/Chat Service drop-down menu select the voice service to enable.
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Click Save.
Enable Voice/Chat Service on a COS
For Voice/Chat service on a COS, you must first enable the voice/chat service and then enable the voice feature.
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Go to the Configure>Class of Service page.
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On the General Information page, scroll down to Voice and Chat section and from the Voice/Chat Service drop-down menu select the voice service to enable.
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On the Features page, scroll down to Voice and Chat Features section and click Enable Voice Feature. This displays the Voice tab in the ZWC.
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Click Save.
Enable Voice/Chat Service on a User Account
For Voice/Chat service on a User Account, you must first enable the voice/chat service and then enable the voice feature.
1.
Go to the Home>Manage>Accounts page.
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From the Voice/Chat Service menu select the voice service to enable.
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Enter a Chat/Voice Username for the user. This is the user account name in the third-party UC server. If you do not provide a name, the default name is used. For example for email account “user1@domain.com”, the default voice username is “user1”.
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From the Voice/Chat Service menu select the voice service to enable.
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On the Features page, scroll down to Voice and Chat Features section and click Enable Voice Feature. This displays the Voice tab in the ZWC.
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Click Save.
Enabling the Voice/Chat Zimlets
Zimlets are used in the configuration of the voice service to enable the service and send requests to the UC servers. The Voice Preferences Zimlet adds a voice page to the user interface, and the vendor specific Click2Call Zimlets provide the click to call capability.
1.
Go to the Home>Configure>Zimlets page.
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Select the Voice Preferences Zimlet in the Content pane.
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If you are using Cisco, select the Cisco Click2Call Zimlet.
If you are using Mitel, select the Mitel Click2Call Zimlet.
b.
If you want to undeploy a Zimlet, select the Zimlet and go to the gear icon drop down menu and select Undeploy, or you can toggle the Zimlet.
 
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