ZCS Administrator Guide 8.0

Network Edition

Change Mobile Device Password Policy

If a mobile device is locked by the ZCS mobile password policy, the password requirement must be removed to resync the device.

1.	In the administration console, open the user account to be modified.

2.	On the Mobile Access page, uncheck Force pin on device.

After the password policy has been disabled, the user must resync the device:

•	If the device is a WM6 device, the user syncs to the account. After the sync has completed, instruct the user to go to the Lock setting on the device and turn off the device PIN.

•	If the device is an iPhone/iPod Touch 3.0 or above, the user syncs to the account. After the sync, instruct the user to go to the Settings>General properties and turn off Passcode Lock.

Note:

If the iPhone/iPod Touch is prior to 3.0, there is an Apple software bug that prevents downloading new device policies to take effect. The user must delete the ZCS account from the iPhone/iPod Touch, turn the PIN off, and then re-setup sync with the ZCS . Because the password requirement was turned off, a PIN is not asked for.