Zimbra jobs

Senior Technical Support Engineer - Collaboration

Customer Care and SupportTokyo, Japan

Requisition ID: 2014005


Description

We are looking for a highly motivated and energetic candidate to join our Support team as Technical Support Engineer. This role will report to the Technical Support Manager in Tokyo.
  • Respond to customer inquiries, primarily via telephone and e-mail
  • Communicate closely with customers in Japan and globally – may include onsite visits to customers in Japan
  • Provide team and technical leadership and mentoring
  • Author knowledge base and training materials
  • Handle urgent customer escalations to resolution
  • Work flexible schedules, which may include evenings, weekends, and holidays
  • Perform 24x7 on-call responsibilities during scheduled periods
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Communicate with peers and other colleagues via e-mail, chat, telephone, and in person Document all technical inquiries, and develop and review content for knowledge base articles
  • Assist with alpha and beta testing of internal products

Qualifications

  • Excellent interpersonal skills
  • Outstanding written and spoken communication skills
  • Positive, customer-focused, service-oriented personality
  • Excellent analytical and problem solving skills
  • Technical degree or equivalent work experience

Advantageous Skills and Experience

  • Experience installing and administering Zimbra ZCS or other messaging servers such as Microsoft Exchange, Lotus Notes, Openwave, Sun iPlanet, etc.
  • Experience with database related technology and administration (MySQL, PostgreSQL, Oracle, SQL Server, Oracle, DB2, etc.)
  • Experience with Directory Services such as LDAP and Active Directory
  • UNIX kernel diagnostics/debugging
  • Experience in administration of SAN environments
  • Technical Certifications (MCSE, CCNA, Linux Certifications etc.)
  • Ability to program and debug Perl or PHP administration scripts
  • Experience in working with development organizations in a new product introductions role
  • Familiarity with Java, HTML, SOAP, and HTTP web servers
  • Experience with firewalls and security related issues

Our Core Values

  1. Customers come first. Period.
  2. Honesty. Always.
  3. Accountability for all we say and do.

Zimbra Background

Zimbra powers collaboration for the way you work. Zimbra connects people and information with unified collaboration software that includes email, calendaring, file sharing, activity streams, social communities and more. With technology designed for social, mobile and the cloud, Zimbra gives individuals the flexibility to work from virtually anywhere, through nearly every computer, tablet and mobile device.

Zimbra is trusted by more than 5,000 companies, service providers and government agencies including global brands such as NTT Communications, Comcast, Dell, Investec, Rackspace, Red Hat, Mozilla, VMware, H&R Block and Vodafone. With its vibrant open source community and worldwide partner network, Zimbra is the third largest collaboration provider in the world. Zimbra is privately held with corporate headquarters in Frisco, Texas and offices in San Mateo, California; London; Tokyo; Singapore and Pune, India. For more information, visit Zimbra.com or connect with us on Twitter, Facebook and LinkedIn.

Equal Opportunity Employer

We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Application Process

To apply, please send your resume to careers@zimbra.com. Please include the job requisition number in the subject line of your email.

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