Requisition ID: 2013003
are looking for a highly motivated and energetic candidate to join
our Customer Care team as Community Manager. This role will report to
the VP of Worldwide Services. Responsibilities include the following:
a respected leader in the Zimbra global commercial and open-source
interactive and consistent communication with the Zimbra community
and grow our community sites, including the Zimbra Forums, Wiki,
Knowledge Base, IRC and others
and maintain the Zimbra Knowledge Base and related sites and content
with customers and partners, either on-site or at global Zimbra
knowledge and documentation gaps and subsequently work closely with
other internal teams such as Engineering, QA, Services and Support
to develop new material
analytical insight into the success of our community properties and
Support case deflection
written and spoken communication skills
customer-focused, service-oriented personality
technical depth in Zimbra products and/or related technologies
flexible schedules, which may include evenings, weekends, and
analytical and problem solving skills
or business degree or equivalent work experience
Advantageous Skills and Experience
installing and administering Zimbra ZCS or other messaging servers
such as Microsoft Exchange, Lotus Notes, Openwave, Sun iPlanet,
Directory Services such as LDAP and Active Directory, Linux/UNIX
Certifications (MCSE, CCNA, Linux Certifications etc.)
in Knowledge Base and Forum infrastructure, software and/or content
for Open-Source software and communities
knowledge of data analytics and statistics
in Technology Marketing, Communications, Event Planning and/or PR
experience working in a technology consulting, services or support
Our Core Values
- Customers come first. Period.
- Honesty. Always.
- Accountability for all we say and do.
Zimbra powers collaboration for the way you work. Zimbra connects people and information with unified collaboration software that includes email, calendaring, file sharing, activity streams, social communities and more. With technology designed for social, mobile and the cloud, Zimbra gives individuals the flexibility to work from virtually anywhere, through nearly every computer, tablet and mobile device.
Zimbra is trusted by more than 5,000 companies, service providers and government agencies including global brands such as NTT Communications, Comcast, Dell, Investec, Rackspace, Red Hat, Mozilla, VMware, H&R Block and Vodafone. With its vibrant open source community and worldwide partner network, Zimbra is the third largest collaboration provider in the world. Zimbra is privately held with corporate headquarters in Frisco, Texas and offices in San Mateo, California; London; Tokyo; Singapore and Pune, India. For more information, visit Zimbra.com or connect with us on Twitter, Facebook and LinkedIn.
Equal Opportunity Employer
We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
To apply, please send your resume to email@example.com. Please include the job requisition number in the subject line of your email.