Zimbra jobs

Community Manager

Professional ServicesGlobal

Requisition ID: 2013003


Job Description

We are looking for a highly motivated and energetic candidate to join our Customer Care team as Community Manager. This role will report to the VP of Worldwide Services. Responsibilities include the following:
  • Be a respected leader in the Zimbra global commercial and open-source community
  • Provide interactive and consistent communication with the Zimbra community
  • Evangelize and grow our community sites, including the Zimbra Forums, Wiki, Knowledge Base, IRC and others
  • Develop and maintain the Zimbra Knowledge Base and related sites and content
  • Visit with customers and partners, either on-site or at global Zimbra events
  • Identify knowledge and documentation gaps and subsequently work closely with other internal teams such as Engineering, QA, Services and Support to develop new material
  • Provide analytical insight into the success of our community properties and Support case deflection

Qualifications

  • Excellent interpersonal skills
  • Outstanding written and spoken communication skills
  • Positive, customer-focused, service-oriented personality
  • Strong technical depth in Zimbra products and/or related technologies
  • Work flexible schedules, which may include evenings, weekends, and holidays
  • Excellent analytical and problem solving skills
  • Technical or business degree or equivalent work experience 

Advantageous Skills and Experience

  • Experience installing and administering Zimbra ZCS or other messaging servers such as Microsoft Exchange, Lotus Notes, Openwave, Sun iPlanet, Directory Services such as LDAP and Active Directory, Linux/UNIX kernel diagnostics/debugging
  • Technical Certifications (MCSE, CCNA, Linux Certifications etc.)
  • Experience in Knowledge Base and Forum infrastructure, software and/or content creation
  • Passion for Open-Source software and communities
  • Working knowledge of data analytics and statistics
  • Experience in Technology Marketing, Communications, Event Planning and/or PR
  • Successful experience working in a technology consulting, services or support organization

Our Core Values

  1. Customers come first. Period.
  2. Honesty. Always.
  3. Accountability for all we say and do.

Zimbra Background

Zimbra powers collaboration for the way you work. Zimbra connects people and information with unified collaboration software that includes email, calendaring, file sharing, activity streams, social communities and more. With technology designed for social, mobile and the cloud, Zimbra gives individuals the flexibility to work from virtually anywhere, through nearly every computer, tablet and mobile device.

Zimbra is trusted by more than 5,000 companies, service providers and government agencies including global brands such as NTT Communications, Comcast, Dell, Investec, Rackspace, Red Hat, Mozilla, VMware, H&R Block and Vodafone. With its vibrant open source community and worldwide partner network, Zimbra is the third largest collaboration provider in the world. Zimbra is privately held with corporate headquarters in Frisco, Texas and offices in San Mateo, California; London; Tokyo; Singapore and Pune, India. For more information, visit Zimbra.com or connect with us on Twitter, Facebook and LinkedIn.

Equal Opportunity Employer

We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Application Process

To apply, please send your resume to careers@zimbra.com. Please include the job requisition number in the subject line of your email.

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